Implementation of Importance Performance Analysis Method for Passenger Service Performance at Bastiong Ferry Port, North Maluku Province

Sabaruddin Sabaruddin; Raudha Hakim; Nurul Izzah

doi:10.55927/eajmr.v4i2.30

Authors

Sabaruddin Sabaruddin Khairun University
Raudha Hakim Khairun University
Nurul Izzah Khairun University

DOI:

https://doi.org/10.55927/eajmr.v4i2.30

Keywords:

Bastiong Ferry Port, Importance Performance Analysis, Passenger Satisfaction, Port Transportation, Service Quality Evaluation

Abstract

Quality of service in the transportation sector, particularly at ports, significantly influences passenger satisfaction. This study aims to implement the Importance Performance Analysis (IPA) method to evaluate passenger service performance at Bastiong Ferry Port in North Maluku Province. By utilizing IPA, this research will identify service attributes that need improvement and those that should be maintained to enhance passenger satisfaction.

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