The Effect of Work Motivation and Compensation on Organizational Citizenship Behavior (OCB) with Job Satisfaction as a Mediating Variable at PT XYZ

Andre Setiawan; Zainnur M. Rusdi

doi:10.55927/eajmr.v4i10.413

Authors

Andre Setiawan Universitas Lampung
Zainnur M. Rusdi Universitas Lampung

DOI:

https://doi.org/10.55927/eajmr.v4i10.413

Keywords:

Work Motivation, Compensation, Job Satisfaction, Organizational Citizenship Behavior

Abstract

The purpose of this research is to examine PT XYZ organisational citizenship behaviour (OCB) via the lens of job satisfaction as a moderator between intrinsic motivation, pay, and other organisational factors. The problem of employees' deteriorating motivation and extra-role behaviour, especially in terms of loyalty and initiative, is the basis of this study, even though the company has implemented a competitive compensation system. The whole sample size of 156 employees was surveyed using a quantitative methodology in this study, including the head office and four operational warehouses. Data were collected using a five-point Likert scale questionnaire and analyzed using Partial Least Squares-based Structural Equation Modeling (SEM-PLS) version 3.0. The results show that work motivation has a positive and significant effect on OCB, as does compensation. However, job satisfaction did not positively and significantly mediate the effect of work motivation on OCB. Conversely, job satisfaction positively and significantly mediated the effect of compensation on OCB. Therefore, PT XYZ is advised to implement a well-structured compensation system and effective work motivation management in order to enhance job satisfaction and encourage employees’ OCB within the company.

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