The Impact of Emotional Intelligence on Employee Performance at the Office of Women's Empowerment, Child Protection, and Family Planning of North Sumatra Province

Devi Wahyudi; Dwi Abdi Hartanto; T. Salmira Aziza; Niskaria Mestika La’ia; Rizki Nurjannah Lubis; Supriadi Supriadi

doi:10.55927/eajmr.v4i11.449

Authors

Devi Wahyudi Universitas Islam Sumatera Utara
Dwi Abdi Hartanto Universitas Islam Sumatera Utara
T. Salmira Aziza Universitas Islam Sumatera Utara
Niskaria Mestika La’ia Universitas Islam Sumatera Utara
Rizki Nurjannah Lubis Universitas Islam Sumatera Utara
Supriadi Supriadi Universitas Islam Sumatera Utara

DOI:

https://doi.org/10.55927/eajmr.v4i11.449

Keywords:

Emotional Intelligence, Employee Performance, Human Resources, Government Agencies

Abstract

This study aims to examine the influence of emotional intelligence on employee performance at the Women’s Empowerment, Child Protection, and Family Planning Office of North Sumatra Province. Using a quantitative associative approach, data were collected from 57 employees through a Likert-scale questionnaire and analyzed using SPSS version 25. The results show that emotional intelligence has a positive and significant effect on employee performance, with a t-value of 2.492 greater than the t-table value of 1.673 and a significance level of 0.002 (<0.05). The coefficient of determination (R²) of 0.263 indicates that 26.3% of performance variation is explained by emotional intelligence, while 73.7% is influenced by other factors. These findings imply that employees with higher emotional intelligence demonstrate better emotional regulation, adaptability, and interpersonal relations. Therefore, enhancing emotional intelligence through training and coaching programs is crucial to improving work effectiveness and the quality of public service delivery.

References

Ali, M. M. (2022). Metodologi Penelitian Kuantitatif Dan Penerapan Nya Dalam Penelitian. JPIB: Jurnal Penelitian Ibnu Rusyd, 1(2), 1–5.

Alshmemri, M., Shahwan-Akl, L., & Maude, P. (2017). Herzberg’s two-factor theory. Life Science Journal, 14(5), 12–16.

Anis, R., Dirgantara, I. M. B., & Harsasi, M. (2022). Pengaruh Kecerdasan Emosional Dan Lingkungan Kerja Terhadap Kinerja Anggota Kepolisian Dengan Mediasi Komitmen Organisasi. EDUKASIA Jurnal Pendidikan Dan Pembelajaran, 3(3), 1011–1022.

Antonopoulou, H. (2024). The value of emotional intelligence: Self-awareness, self-regulation, motivation, and empathy as key components. Technium Education and Humanities, 8, 78–92.

Anwar Prabu, M. (2017). Manajemen Sumber Daya Manusia Perusahaan, Bandung: PT. Remaja Rosdakarya.

Argon, B. A., & Liana, Y. (2020). Kecerdasan emosional terhadap komitmen organisasi melalui kepuasan kerja. Aktiva: Jurnal Akuntansi Dan Investasi, 5(1), 1–14.

Arikunto, S. (2019). Prosedur penelitian suatu pendekatan praktik.

Audan, D., & Bandiola, A. (2024). Emotional Intelligence, Teamwork and Knowledge Management: A Causal Model on Public Service Motivation among Healthcare Workers in Region XI. American Journal of Public Policy and Administration, 9(1), 11–26.

Eka, S., & Sugiarto, A. (2022). Pengaruh kecerdasan emosional, self-efficacy, dan lingkungan kerja terhadap kinerja karyawan. Jurnal Inspirasi Bisnis Dan Manajemen, 6(1), 47.

Elkhori, N. E. M., & Budianto, E. W. H. (2024). Dampak Kecerdasan Emosional, Self-Efficacy, dan Kompetensi terhadap Kinerja Karyawan: Analisis pada Bank BTN KCS Malang dengan Mediasi Kepuasan Kerja. Jurnal Dimensi, 13(2), 468–478.

Goleman, D. (2024). Kecerdasan emosional. Gramedia Pustaka Utama.

Halizah, S. N., Nuraini, R., Issalillah, F., Darmawan, D., & Khayru, R. K. (2023). Upaya mengoptimalkan kinerja karyawan melalui peran kecerdasan emosional dan manajemen stres. Jurnal Baruna Horizon, 6(2), 68–75.

Hermawan, R., Yurna, Y., Salsabila, S., & Maghfiroh, V. S. (2025). Dimensi Kecerdasan Emosional Siswa dalam Pembelajaran Pendidikan Agama Islam: Tinjauan Teori Goleman dan Salovey. Hikmah: Jurnal Studi Pendidikan Agama Islam, 2(3), 1–17.

Judge, T., & Robbins, S. (2013). Motivation concepts. Organizational Behavior, 201–238.

Luthans, F., Vogelgesang, G. R., & Lester, P. B. (2006). Developing the psychological capital of resiliency. Human Resource Development Review, 5(1), 25–44.

Nugraha, R. S., Hanilah, S., & Ferina, Z. I. (2024). The Influence Of Emotional Intelligence And Self Efficasy On Employee Performance At The Regional Secretariat Of Kaur Regency. Jurnal Akuntansi, Manajemen Dan Bisnis Digital, 3(2), 177–188.

Octavia, N., Hayati, K., & Karim, M. (2020). Pengaruh Kepribadian, kecerdasan emosional dan kecerdasan spiritual terhadap kinerja karyawan. Jurnal Bisnis Dan Manajemen (JBM), 130–144.

Pada, K., Bpr, P. T., Dana, P., & Asaloei, S. I. (2003). PENGARUH KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWAN PADA PT. BPR PRISMA DANA MANADO Cipta Jaya Tahuna Sandra I. Asaloei. 1–6.

Sampetan, S. (2023). Peran Kecerdasan Spiritual Dan Kecerdasan Emosional Dalam Meningkatkan Kinerja Pegawai Aparatur Sipil Negara. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 6(1), 981–988.

Sobaih, A. E. E., & Hasanein, A. M. (2020). Herzberg’s theory of motivation and job satisfaction: Does it work for hotel industry in developing countries? Journal of Human Resources in Hospitality & Tourism, 19(3), 319–343.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. CV. Alfabeta.

Suwandewi, M., & Trianasari, T. (2022). Pengaruh Kecerdasan Emosional dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Dinas Kebudayaan Kabupaten Buleleng. Prospek: Jurnal Manajemen Dan Bisnis, 4(1), 16–23.

Talenta, C., & Wijono, S. (2023). Kecerdasan Emosi Terhadap Kinerja Karyawa