The Relationship between Organizational Structure and Work Culture on Employee Performance at KPP Pratama Medan Belawan

Ayu Indirasari; Muhammad Ari Taufiqurrahman; Nurkhasanah Nurkhasanah; Narlin Kartika Pohan; Muhammad Rizaldy Afrianda; Yusrita Yusrita

doi:10.55927/eajmr.v4i3.77

Authors

Ayu Indirasari Universitas Islam Sumatera Utara
Muhammad Ari Taufiqurrahman Universitas Islam Sumatera Utara
Nurkhasanah Nurkhasanah Universitas Islam Sumatera Utara
Narlin Kartika Pohan Universitas Islam Sumatera Utara
Muhammad Rizaldy Afrianda Universitas Islam Sumatera Utara
Yusrita Yusrita Universitas Islam Sumatera Utara

DOI:

https://doi.org/10.55927/eajmr.v4i3.77

Keywords:

Division of Labor, Employee Authority, Work Culture, Employee Performance, Organization

Abstract

This study aims to analyze the influence of division of labor, employee authority, and work culture on employee performance at the Tax Service Office (KPP) Pratama Medan Belawan. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation studies. The results show that a clear division of labor improves work efficiency, but workload inequality is still an obstacle. Employee authority that is too bureaucratic can hinder work effectiveness, while granting wider autonomy can increase employee motivation. In addition, a strong work culture of discipline and professionalism contributes to improved performance, although lack of communication and high work pressure are challenges. In conclusion, these three factors affect each other and need to improve the division of labor, flexibility of authority, and improvement of collaborative work culture to optimize employee performance.

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