The Strategic Role of Communication Science in Building Effective Business Communication Strategies

Penulis

  • Elizabeth Universitas Budi Luhur
  • Sugeng Karyadi Universitas Lambung Mangkurat
  • Yunidyawati Azlina Universitas Bina Sarana Informatika
  • Syailendra Reza Irwansyah Rezeki Politeknik Pariwisata Batam
  • Dhika Purnama Putra Universitas Budi Luhur

DOI:

https://doi.org/10.55927/fjbes.v2i3.658

Kata Kunci:

Communication Science, Effective, Business Communication

Abstrak

The purpose of this study is to provide an explanation of the strategic role of communication science in building effective business communication strategies. The research approach to answer this research question is descriptive and qualitative. The data used is secondary data such as books, journal articles, and other related sources. The results of this study indicate that communication science is not simply a theory about how to send messages, but rather a strategic foundation that determines whether a business can survive, grow, and win in the marketplace. In the modern, digital, dynamic, and competitive business landscape, communication science acts as an architect, designing how all elements of a business interact with the world. The strategic role of communication science in building an effective business communication strategy is bridging company vision and market perception, audience segmentation and message personalization, reputation management and stakeholder trust, crisis navigation, and communication channel synchronization.

Referensi

Fransisco, F., Prasetyo, K., Surya, S., Hutahean, T. F., & Pandiangan, S. M. T. (2024). Faktor-Faktor Fundamental Terhadap Earning Per Share Pada Perusahaan Perbankan BUMN. Journal of Economic, Bussines and Accounting (COSTING), 7(3), 5837-5844.

Gultom, J. A., Pandiangan, S. M. T., Silitonga, M., Sinurat, W., & Naibaho, R. (2024). PENGARUH PELATIHAN KERJA KARYAWAN TERHADAP PENINGKATAN KUALITAS PRODUK. ATDS SAINTECH JOURNAL OF ENGINEERING, 5(1), 14-18.

Gultom, J. A., Silitonga, M., Pandiangan, S. M. T., & Sinurat, W. (2024). ANALISIS SERVEQUAL DAN IMPORTANCE PERFORMANCE ANAYLISIS (IPA) UNTUK MENINGKATKAN KEPUASAN PELANGGAN PADA BENGKEL SEPEDA MOTOR. ATDS SAINTECH JOURNAL OF ENGINEERING, 5(2), 56-68.

Hamzah, R., Shifa, M., Musdirwan, M., Tanjung, I. I., Ningsih, L., & Pandiangan, S. M. T. (2025). Analysis of the Role of Decent Living Standards and Knowledge on Human Development Index Growth. International Journal Of Education, Social Studies, And Management (IJESSM), 5(3), 1566-1572.

Krisnayana, R. (2016). Peran komunikasi bisnis dalam strategi bisnis. Dialektika, 3(1), 1-19.

Kurdhi, N. A., Sunarta, D. A., SH, M., Nur, N., Jenita, S. E., Hatta, I. H. R., ... & Rahman, A. (2023). Statistika Ekonomi. Cendikia Mulia Mandiri.

Lumbanraja, P. C., Lumbanraja, P. L., & Pandiangan, S. M. T. (2024). Covid-19 Pandemic: Is there any impact on the Agribusiness Index?. Research of Finance and Banking, 2(2), 87-96.

Mahrani, D. K., & Puryanti, D. (2023). Analisis Strategi Komunikasi Korporat Terhadap Keberhasilan Organisasi Dalam Manajemen Bisnis. Andromeda, 1(2), 51-56.

Marcella, V., Hutahaean, T. F., & Pandiangan, S. M. T. (2024). Determinant of Transfer Pricing Practices for Property and Real Estate Companies Listed on the Indonesia Stock Exchange Period 2020-2022. Journal of Management and Bussines (JOMB), 6(6), 1986-1993.

Mariani Alimuddin, S. E., Jana Sandra, S. E., Sarce Babra Awom, S. E., Pandiangan, S. M. T., Solehudin, M. M., Ahmad, S. E., ... & SE, M. (2023). Pengantar Ekonomika. Cendikia Mulia Mandiri.

Nilamsari, N. (2015). Strategi Komunikasi Corporate Social Responsibility PT Frisian Flag Indonesia. WACANA: Jurnal Ilmiah Ilmu Komunikasi, 14(4), 325-339.

Pandiangan, S. M. T. (2022). Analysis of Factors Affecting Interest in Buying a House. Journal of Innovation Research and Knowledge, 2(6), 2615-2620.

Pandiangan, S. M. T. (2023). Effect of Packaging Design and E-Satisfaction on Repurchase Intention with Quality of Service as an Intervening Variable to the Politeknik Unggulan Cipta Mandiri Students Using E-Commerce Applications. Journal of Production, Operations Management and Economics (JPOME), 3(4), 51-58.

Pandiangan, S. M. T. (2024). Effect of Income and Expenditure on Foreign Visitors at Indonesian Commercial Tourist Attractions. Journal of Social Responsibility, Tourism, and Hospitality (JSRTH), 4(2), 1-7.

Pandiangan, S. M. T., Gultom, J. A., Ariani, D., Dharmawan, D., & Butar-Butar, R. S. (2023). Effect of Problem-Based Learning Model on Learning Outcomes in Microeconomic Course. Edumaspul: Jurnal Pendidikan, 7(2), 5572-5575.

Pandiangan, S. M. T., Pattiasina, V., Mawadah, B., & Dharmawan, D. Suratminingsih.(2023). Effectiveness of Problem-Based Learning Model on Critical Thinking Ability in Financial Management Course. Edumaspul. Jurnal Pendidikan, 7(2), 5576-5580.

Pandiangan, S. M. T., Tambunan, H. N., Gultom, J. A., & Hutahaean, T. F. (2024). Analysis of Asset Management Ratio and Solvency Management Ratio. Journal of Corporate Finance Management and Banking System (JCFMBS), 4(2), 25-36.

Pandiangan, S. M. T., Fachrurazi, I., & Kevin, N. Yulia, & Dharmawan, Donny.(2024). Increasing Learning Achievement through the Application of Inquiry Methodsin Entrepreneurship Courses. Edumaspul: Jurnal Pendidikan, 8(1), 2471-2476.

Pandiangan, S. M. T., Sintesa, N., MM, C. P., Tarmin Abdulghani, S. T., MT, C., Ayi Muhiban, S. E., ... & Ak, M. (2024). PENGANTAR BISNIS DIGITAL. Cendikia Mulia Mandiri.

Pandiangan, S. M. T., Lumbanraja, P. C., Lumbanraja, P. L., Gultom, J. A., & LC, M. A. (2024). Effect of Service Quality on Hotel Guest Loyalty with Hotel Guest Satisfaction as an Intervening Variable in Five-Star Hotel. Journal of Social Responsibility, Tourism, and Hospitality (JSRTH), 4(3), 33-41.

Pandiangan, S. M. T., Sigalingging, L., Nafisa, L., Tasrim, T., & Santosa, S. (2025). PELATIHAN PENGGUNAAN FITUR SPSS KEPADA WIRAUSAHA SEBAGAI SARANA PROMOSI BISNIS. J-ABDI: Jurnal Pengabdian kepada Masyarakat, 4(8), 1585-1592.

Pandiangan, S. M. T., Dharmawan, D., Hariyanto, M., Pujiastuti, E., & Zalogo, E. F. (2025). Resilience Management in Generation Z Entrepreneurs in Medan City. International Journal Of Education, Social Studies, And Management (IJESSM), 5(1), 19-26.

Pandiangan, Saut Maruli Tua, Syaiful, Muhammad, Kundhani, Eranus Yoga, Elizabeth, Roosganda, Atmaja, Unang, Hatta, Muhammad, Kotngoran, Wiljan Atfentia, & Febrian. (2025). Pengantar Ekonomi Makro (Konsepsi dan Implementasinya). ISBN: 978-634-255-105-9. Padang: Penerbit Get Press Indonesia.

Pandiangan, Saut Maruli Tua, Gultom, Josua Alexander, Lumbanraja, Pretty Luci, Tambunan, Hotbona Novandi, & Simamora, Sarah Betty Tiomsi. (2025). The Impact of Green Marketing on Environmentally Friendly Consumer Behavior in Restaurants in Medan City. International Journal of Science and Environment (IJSE), 5(4), 388-395.

Pandiangan, Saut Maruli Tua, Sutapa, Heru, Saila, Nurul, Efendi, Imaduddin Bahtiar, & Munizu, Musran. (2026). Gerakan Bye-bye Plastic Bags dan Program Bank Sampah dalam Mendukung Ekonomi Hijau. Jurnal Pengabdian Masyarakat Mandiri (JPMM), 4(2), 97–106.

Ratnawita, P., Tua, S. M., Pratomo, A. B., Saputra, E. K., & Nuryanto, U. W. (2023). Analysis of the Experience of Teachers on Student Achievement in Economics at Private High School. Edumaspul. Jurnal Pendidikan, 7(1), 522-526.

Sihombing, R. S. Z., Tutik, D. W., Nathalie, N., Hutahean, T. F., & Pandiangan, S. M. T. (2024). Analisis Rasio Likuiditas, Solvabilitas, Aktivitas, Pertumbuhan Dan Profitabilitas Terhadap Earning Per Share Terhadap PT. Bank BRI Tbk Pada Tahun 2018-2021. Journal of Economic, Bussines and Accounting (COSTING), 7(4), 8085-8093.

Sudirman, S., Taryana, T., Suprihartini, Y., Maulida, E., & Pandiangan, S. M. T. (2023). Effect of Lecturer Service Quality and Infrastructure Quality on Student Satisfaction. Journal of Innovation Research and Knowledge, 2(9), 3577-3582.

Tambunan, H. N., Pandiangan, S. M. T., & Candra, S. Mei Veronika Sri Endang, & Hendarti, Ricca.(2024). Upaya Peningkatan Perekonomian dengan Memanfaatkan Potensi Ibu Rumah Tangga di Era Digital pada Kelurahan Durian, Kecamatan Medan Timur. E-Amal: Jurnal Pengabdian kepada Masyarakat, 4 (1), 1-6.

Tambunan, H. N., & Pandiangan, S. M. T. (2024). Pengaruh Kegunaan Manajemen Sumber Daya Manusia (MSDM) dalam Meningkatkan Kinerja Organisasi. AKADEMIK: Jurnal Mahasiswa Humanis, 4(2), 650-658.

Tambunan, H. N., Haribowo, R., Akbar, A., Munizu, M., & Pandiangan, S. M. T. (2025). Operational Management for Business Production Processes. International Journal of Education, Social Studies, and Management (IJESSM), 5(1), 161-169.

Tambunan, H. N., Hutasoit, D. T. M., Julyarman, N., Nathaniel, R., Fakih, C., & Pandiangan, S. M. T. (2025). Talent Management Strategy to Face the Challenges of the Industrial Revolution 5.0 Era. International Journal Of Education, Social Studies, And Management (IJESSM), 5(2), 1109-1120.

Tambunan, Hotbona Novandi, Candra, & Pandiangan, Saut Maruli Tua. (2025). Strategi Manajemen Sumber Daya Manusia Hijau untuk Mengatasi Tantangan Keberlanjutan Organisasi. ProBisnis: Jurnal Manajemen, 16(6), 3064-3071.

Wijaya, A., Hutahean, T. F., & Pandiangan, S. M. T. (2024). PENGARUH FEE AUDIT, AUDIT TENURE, REPUTASI AUDITOR, KOMITE AUDIT, DAN ROTASI AUDIT TERHADAP KUALITAS AUDIT PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2019-2022. Journal of Economic, Bussines and Accounting (COSTING), 7(5), 4426-4438.

Yoppy, I., Hartono, I. A., Hutahaean, T. F., & Pandiangan, S. M. T. (2023). Influence Profitability, Policy debt, Policy Dividend, Investment Decision, And Firm Size to Company Value Manufacture Sub Sector Food And Drink Which Registered In the Indonesian Stock Exchange. International Journal of Economics Social and Technology, 2(3), 175-183.

Zahra, F., Sukoco, I., Auliana, L., & Barkah, C. (2022). Komunikasi Efektif Dalam Membangun Strategi Customer Relationship Management. GANDIWA Jurnal Komunikasi, 2(1), 41-49.

Diterbitkan

2026-07-25

Cara Mengutip

Elizabeth, Sugeng Karyadi, Yunidyawati Azlina, Syailendra Reza Irwansyah Rezeki, & Dhika Purnama Putra. (2026). The Strategic Role of Communication Science in Building Effective Business Communication Strategies. Formosa Journal of Business and Economic Statistics, 2(3), 321–336. https://doi.org/10.55927/fjbes.v2i3.658

Terbitan

Bagian

Articles